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Frequently Asked Questions

We are a team of professional code developers. We’ve been in business since 2016 on both Android & iOS. Our services are inexpensive, guaranteed, & trusted by over 1000+ clients worldwide.

We sell quantities of Red Gems, Divine Gems, Stones, Player & Titan leveling & Boost Relics & Stones, and Combination packages of all items.

Yes, it’s completely safe, buy with confidence! We guarantee 100% no banning from the game. However, there are some rules (in-game Related) that You must follow after your first PAID order.

As stated previously, we will provide a "Rules for your account safety" list after your first paid order & only then. No exceptions.

We would love to provide our "Rules for your account safety" list for public view. Sadly we can't do that for our current clients and future clients like yourself, game profile safety.

However, We can tell you in General that the "Rules for your account safety" list is set to control how to spend Red gems and where (The Rules are for Red Gems only).

We don't want to share our Safety Rules in public for our clients Game Profile's safety.

We offer you a chance to try our service entirely FREE, but we want you as a customer as well. Therefore, just like any company, We, the seller & you, the buyer, immediately TRUST the other to provide service & use a service when you purchase from us.

We do this to protect not only our current clients but our future ones like you as well. We thank you for your understanding.

Yes, it’s entirely legal. Buy with confidence! If it were not legal, we would not be offering our services. That would put ourselves & our clients at risk, which we will not do. As a reminder, we’ve been doing this since 2016.

No. You will not get banned as long as you follow our "Rules for your account safety" and Product Timelines lists. Which we trust you will follow.

We would love to provide our "Rules for your account safety" list for public view. Sadly we can't do that for our current clients and future clients like yourself, game profile safety. However, We can tell you in General that the "Rules for your account safety" list is set to control how to spend Red gems and where.

Here is why you will not get banned: DOT DEVS are Greedy, and they care about money. This means if you're still buying from them (in-Game store), they will never touch you, even if they found evidence that you're cheating, Which they can't, And here is why: One of our Rules is to always buy from the in-game store before buying Red Gems from us. This means DOT Devs is focusing on RED Gems income, and this is where we come in with our rules. We advise our customers to buy from the in-game shop and other rules & our Red Gems delivery system manipulations. This makes DOT DEVS think that you're a legit player, and they might even consider you as a VIP player in the future.

What do DEVS see when/if they look into your game account?

EXAMPLE for using our Red Gems service: First, you've already bought a 4500 Red Gems pack from the in-game store. Second, you head to our website and purchase the 100K Red Gems pack from us. What do DEVS see when/if they look into your game account?

Yes, DEVS will/can see the 100K Gems if they look into your game profile. Still, they can't tell if you were saving these gems from last events/quests, along with you're a paid customer to them, which means you get gems from their in-game store almost every event, along with our Red Gems delivery system manipulations such as Random gem values (102K/101K/99K Red Gems, etc.…) along with our Red Gems Product Timelines. Therefore, they think you're a 100% legit player.

We would love to share more info, but we think it's better to close this topic as you've learned a lot by now.

PS: We've been talking about Red Gems Service,

If you think that you will not follow the Red Gems safety Rules and are afraid of using our service because of it, please stick to our Safe Products that don't require any Safety Rules and can't be tracked by the Game DEVS.

Usually NO! We offer this service to help players overcome DOT DEVs Greed, Not to harm anyone. However, We are always open & honest. We've had some clients getting banned for not following the "Rules for your account safety" list. This doesn't often happen. Maybe two clients are getting banned every five months or less? Quite frankly, We have too many clients to look over each one. We provide the rules but can’t enforce them. Therefore, some of the responsibility must fall on our clients' shoulders to follow our "Rules for your account safety" list. We have updated our website & taken extra steps and options to enforce our "Rules for your account safety" list. We value our customers. If a client got banned for not following our Rules list, We would help him/her get back to the game with a stronger account in no time.

If you heard about players getting banned, this usually related to (VP, Troops, Turn off Data, lands) glitches. Those will get you banned within 3-4 days, mainly if used in Events. Most players who to be found/caught using these Glitches are Russians, and it's not related to us anyhow. If you came across one of these glitches, please DON'T ATTEMPT TO DO IT!

Please understand, there is a lot of rumors regarding our service out there. If you know someone who says he/she got banned for using our service. Please ask him/her for confirmation, such as Why you got banned for? And was you buying from the in-game shop or not(with screenshots confirming the in-game purchases) and Order's list on the IDOTService website(with screenshots proving the answer), and have you contacted the IDOTService Team letting them know you were banned (with screenshots confirming the answer). This way, you can identify a rumor to be accurate or a lie.



Yes, we do. But, let's talk about PayPal for a start: PayPal accepts Any Credit Card (VISA/Master Card/etc.). If you don't have a PayPal account, it's free and can easily be created by visiting their website PayPal Website. If for some reason you don't want to create a PayPal account or PayPal is blocked in your country, That brings you to our second Payment method, which is, 

DE Amazon Gift Card (Germany): You can use this method by buying a DE Amazon Gift Card (Germany) from a local store or Online websites. Example: MTCGame or even Amazon.com website itself.

Once you get the Gift Card code according to the product worth that you want to buy from us, please send the Gift Card code to us using our Live Chat.

Put in mind that we will not deliver order/s paid with DE Amazon Gift Card (Germany) until we confirm that the Gift Card code is working. This process might take up to hours.

Therefore, we recommend using the PayPal payment method as it takes 10 minutes to deliver what you've paid for.

Trust is a 2-way street & therefore works both ways. We want to gain your trust by offering you a FREE SAMPLE to test our work! Then when you place your first order, we trust you will follow the rules we provide.

For us to deliver our service to you, We will need to see/login (to) your game profile on our site, Don't worry, we ask for no Personal info:


For Android users: We will need your Keychain. AKC game file. Click Here to know how to find/upload it to us.


As for iOS users, We will need your GameCenter-ID  Login & password. If you’re uncomfortable providing these intimate details, we kindly ask you to create a new Game Center Account (Apple ID) and attach it to your current game Profile. Follow this Video Tutorial to attach your current game profile to a new Game Center Account (Apple ID)Click Here.


This way, you feel protected & we can show you that we are legit! Remember, your first 10k Gems is COMPLETELY FREE! All you have to do is register with us.

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 iOS-FAQ: *Why do I have to create a new Game Center (Apple ID) account?

You don’t. You may use your current Game Center info. We offer the new Game Center method as a bridge of trust to give the skeptical buyer the opportunity to test our services for FREE & piece of mind that we aren’t out to harm them in any way. All information is auto-deleted after order completion for safety reasons.

If you’re uncomfortable providing these intimate details, we kindly ask you to create a new Game Center Account (Apple ID) and attach it to your current game Profile. Follow this Video Tutorial to attach your current game profile to a new account Game Center Account (Apple ID)Click Here.


This way, you feel protected & we can show you that we are legit! Remember, your first 10k Gems is COMPLETELY FREE! All you have to do is register with us.

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 iOS-FAQ: *Why do I have to create a new Game Center (Apple ID) account?

You don’t. You may use your current Game Center info. We offer the new Game Center method as a bridge of trust to give the skeptical buyer the opportunity to test our services for FREE & piece of mind that we aren’t out to harm them in any way. All information is auto-deleted after order completion for safety reasons.

1-Head over to Apple Create new Account

To create another Apple ID.

2-After you filled out all the information and verified your account, go back to your iPhone.

3-Open up the Settings app and re-visit the Game Center page.

4-Tap on Sign In.

5-Enter the new Apple ID and Password.

For more info on how to create a new account, Click here.


Once that's done, if you're looking to attach your current game profile to a new Apple ID, please visit this link.


Head to this link and follow the YouTube video instructions: Free 10K Gems.
Put in mind, To prevent service spam (for some countries), we will add the Free Gems for 5 minutes for you to SEE ONLY as validation of the process. Please understand that Free Gems will be removed after 5 minutes and returned to you when placing your first paid order.
Thank you for understanding.

If you haven't seen this Blog Post yet, Here is how to use our service with the need for any personal information. Please head to WE NO LONGER NEED YOUR PERSONAL INFO Blog post

 

We care about your account safety & again want to earn your trust. Therefore all information such as Login & Password is auto-deleted upon order completion.

This does, however, mean when you place your next order, you will have to provide those details again. This way, everything is as secure as possible.

First, please ensure that you are logged in, is your name displayed at the top of the page? If not, do that before proceeding. Next, once you’re logged in, click on your name as it should be displayed now.

Finally, on the left-hand side, click on “Edit your account information” there, you will find all your details & change or edit anything that is needed.

At the top of the page, you will find a Login icon. Please click on it if your name isn’t already there. Please note if your name is there, you are already logged in! No need to reset.

However, if you are not logged in, after clicking on “Login,” you see another icon, “Lost Password” click on it. Write your email address in the box & “Submit Request. “

We will send an email with instructions to the email address you provide, so please check that it’s correct. Then please follow the steps in the email for your password reset.

Both your Order history & its current status. Also, You can find the order number here: Click here.

Login before following the next steps. Once you’ve clicked your name, We should display your account options. Kindly click on “Order History,” there, you can find your order number, all orders placed & their current status.

Sure. We will automatically send invoices to your Email address once you place your paid order.

First, we suggest seeking help from the PayPal help center, but here are several reasons a payment may not go through. To help protect your account, PayPal uses a complex screening process for payments. This helps prevent lost or stolen financial information from being used for unauthorized transactions. Occasionally, payments that don’t go through could be tied to a specific issue with your bank or card.

Here are a few things you can do:

Change your preferred payment method/Add another payment method.

For example, if your preferred payment method is your bank account, we'll always try to use your bank account first for payments. If there's an issue with your bank account, you can change your preferred payment method to a different one, such as a debit or credit card. If you only have a card registered on your account, try adding and confirming a bank account.

Call your bank or card company.

Contact your bank or card issuer to figure out why the payment is not going through.

1-Sign into your Apple ID account page.

2-In the Security section, click Change Password.

3-Enter your current password, then enter a new password and confirm the new password.

4-Click Change Password.

5-Sign in with your new Apple ID password to access Apple features and services.

Or head over to this page for more info: Click here.

Our standard delivery is between 10 minutes and 1 hour but can extend longer based on order volumes & complexity of orders. No order will go beyond 3 hours.