IDOTService respects the rights of its users and takes responsibility for keeping private data confidential. We pledge to provide security and safety for any data we receive and to store and use it in compliance with the current legislation and IDOTService's User Agreement.
To find what data we collect and how we use it, please read our Privacy Policy.
When creating an IDOTService account, you provide personal information and agree to us collecting and processing your data by accepting the terms and conditions listed in our Terms and Conditions and the Privacy Policy. Any provision of the current document is only valid on the IDOTService website and associated resources.
To address our customer service, please contact us at customercare@IDOTService.com or IDOTService's online chat.
1. What personal data do we collect?
IDOTService collects users' personal data voluntarily and in compliance with current personal data protection legislation, including the General Data Protection Regulation (GDPR). Please review the following list of the data we may request at certain stages of the sign-up proceedings or during your use of the website:
Information necessary to create an account: e-mail or social media profiles.
Information necessary to accredit a user as a seller:First Name, Last Name;
Age:
Phone Number.
Data received in the course of your use of the IDOTService website and services: Computer parameters and characteristics;
IP address and geographic position;
Cookie files submitted by your browser;
Hardware event data, including those of any malfunctions and your activity on the website, also your browser type, properties, and language settings, the date and time of a request, and the URL used to access the website.
Information collected by the e-mail newsletter service provider;
We reserve the right to store payment information provided by the user in the course of actualizing transactions on the website to act on guarantor and transaction safety provisions as per the user agreement. The term "payment information" includes only the payment amount, transaction date and number, and contact details necessary to identify a payment.
We do not store data regarding your bank cards or any other payment system used by you to pay for services on our website.
In case a user loses access to their IDOTService account or in the case of conflict between users, IDOTService Customer Service is entitled to request a photocopy/scan/photo of an ID (citizen passport, driver's license) to validate registration data or the user's rightful possession of the IDOTService account.
2. Cases in which IDOTService collects and processes personal data
The main reason we ask users to provide their data is due to the necessity of its availability to provide you with services and full access to website functionality, transaction processing, withdrawing money from the IDOTService-Wallet balance to payment systems or personal bank accounts, and being able to receive personalized emails from IDOTService.
Using this website, we collect personal data several times:
When you visit and browse the website, your IP address will be saved. It is a necessary action to prevent fraud and to improve security and website performance.
Data will be erased after 9 months because many payment systems, for example, PayPal, require you to save this information and may request the data on the payments made.
When posting messages in a chat area, all message history will be saved. It is necessary to provide the seller's services, to improve the quality of services, and to ensure compliance with the rules for all parties.
If you create a new account, we will save the personal data provided by you: email, social network profile (if logged in with social login), and username.
If you change your profile, we will update the data in our database.
Data was collected during the order placement procedure.
Currently, for most payment methods, there is no need to enter additional personal data other than that which is provided during registration. However, for certain payment methods, if required by the payment system, the following data is necessary:
1. QIWI: phone number
2. VISA/MASTERCARD (through a payment gateway merchantman): Name, surname, address, country, city, phone number, postcode
Additional personal data that you provide during the order placement procedure will be stored in our database.
We do not have access to your payment data (credit card, etc.); all transactions and payment data are well-protected, received, and processed by certified payment systems.
Personal data was collected after the purchase.
If you provide additional in-game information after placing an order, using the «Order Details» form (for example, server and character name), it will be stored in our database to accelerate the delivery of services. You can also provide this information in our chat.
The user's email address provided during the sign-up proceedings can be used to inform you of your order progress. It can also be used for password recovery or for any other instances where we are legally required to contact you. For emails that are sent from this website, we are using Mailchimp. We will never use it for any marketing activities unless you subscribe to our newsletter.
Personal data was collected during the seller sign-up proceedings (only for boosters).
For booster identification purposes and to ensure the platform's security, when applying to sign up as a booster, we request the following information: address, name, surname, e-mail address, phone number, username, WhatsApp, Telegram, Skype, Discord, birth date, and a copy of the passport.
Personal data is collected during the processing of payments (only for boosters).
For the implementation of the technical capacity of making payments to your payment details and to meet all the requirements of payment systems, we collect and store the following personal data: phone number, name, surname, and card number.
All personal data of users is stored and managed by the Law on Personal Data Protection. IDOTService LIMITED is the controller for the storage and processing of personal data, registered to the address Diagorou 4, Kermia Building, 3rd floor, office 304, 1097, Nicosia, Cyprus.
3. Storage and processing of personal data facilities
IDOTService reserves the right to share your Personal Data with its partner companies, payment systems, and IDOTService-controlled services and websites. Your data can also be submitted to law enforcement agencies provided a proper request supported by necessary paperwork. Your geographic position may be shared with our advertising partners.
4. What personal data can be published on our website and in user profiles?
To provide user interaction, only the following information is revealed to the public: your nickname, your profile's rating and reviews left by other users, the total number of deals, and the rate of completed deals.
Any data provided by you in your profile or shared with a seller in the course of a deal is not an object of the website's privacy policy. You are completely responsible for your data. Moreover, sharing contact details may result in IDOTService blocking your account by the User Agreement. However, on our part, we secure the privacy of any correspondence between a buyer and a seller conducted via our website.
5. IDOTService protects your data.
We enforce a strict Personal Data Protection policy and provide the security of that data by the Personal Data Protection legislation. All personal data received by the website is stored in a separate, secure server and is processed automatically. Your data may only be accessed to provide services to you and to improve the quality in compliance with the objectives listed in Provision 3 of the current document, provided all other means of data processing are impossible. All IDOTService staff have undergone training and follow the informational security regulations necessary when working with users' data. We employ up-to-date means to prevent anyone from stealing or gaining unsanctioned access to your data. Nevertheless, in case our security system is hacked and personal data is stolen, we do not bear any material responsibility. Any payment operations are conducted solely through payment service providers' secure gateways.
6. Users' rights regarding their data and the website
Every IDOTService user can correct the data provided during the sign-up proceedings or verify their account. To do that, contact our customer service. If Customer Services rules your claim legitimate and reasonable, your request will be granted.
6.1. Right to access your personal information.
For example, request the complete list of personal data used by IDOTService. You are entitled to learn what personal information we have and how it is being utilized. Once we receive a request from you and verify you as the claimer, by the Law on Personal Data Protection, we will grant your request within 30 days.
6.2. Right to rectify your personal information
You can request that we update, block, or delete your data if the data is incomplete, outdated, incorrect, unlawfully received, or no longer relevant for processing.
6.3. Right to restrict the use of your personal information.
For example, you can cancel your subscription to newsletters, personal offers, promotional activities, and personalized content but keep your subscription to important notifications at any moment.
6.4. Right to request that your personal information be erased.
This includes all personal information provided by you during the sign-up proceedings and collected by us in the course of your utilization of our website and services. When a corresponding request is filed, all the personal data, including the user's e-mail, cookies, IP address, and computer parameters, are deleted from our servers. The exception is the history of your deals, disputes, and customer service addresses, as this information is related to at least one party and cannot be deleted without the consent of all the parties involved. This operation entails the termination of any collaboration with the user since any further service provision to them is impossible.
According to GDPR (General Data Protection Regulation), IDOTService is obliged to identify your personality before executing the procedure of full user data erasure. It is necessary to fill in the form to initiate the procedure.
6.5. Right to data portability (in certain specific circumstances).
Transferring any user personal data by personal request is regulated by the personal data legislation. Transferring any personal data to a third party without saving it and providing the access to it necessary for providing services is considered a personal data deletion and entitles us to terminate our services to you with no notice. Providing technical accessibility to the user's personal data to receive our services in case of a data transfer to a third party is the responsibility of the user.
6.6. Right to object to the processing of your personal information.
You can object to certain types of data processing and stop IDOTService from continuing to process your data in certain situations:
Direct marketing
The processing of personal data for statistical purposes related to historical or scientific research
The processing of data for tasks in the public interest
The exercising of official authority invested in you
6.7. Right not to be subject to an automated decision.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
6.8. Right to complain to a supervisory authority.
According to Art. 77 GDPR, you have the right to complain to a supervisory authority. If you believe that the processing of personal data concerning you is contrary to the GDPR, you have the right to complain to a supervisory authority, in particular in the Member State of his or her habitual residence, place of work, or place of the alleged infringement, without prejudice to any other administrative or judicial remedy for the alleged infringement.
IDOTService staff follows the Personal Data legislation and has no right to change your data without your consent.
7. Disclaimer
IDOTService Users are entitled to post content and links to outside resources. Their actions are regulated by the User Agreement, and our Customer Service monitors the adherence to its provisions. For that reason, one of the measures taken by us to provide users' personal data security is, upon detection, deleting any user-posted links or content posing security risks for other users. We do not re-moderate any posted products or auctions and do not moderate users' online chats.
That is why we disclaim any responsibility and direct or indirect liability to the user in case they are subject to any damage or IDOTService account data theft occurring when they follow an external link posted by another user on the website, in the online chat, in the comments, or in any associated resources.
IDOTService is not associated with any external resource and is not obliged to repair any possible loss entailed by any action taken on an external resource.
Privacy Policy Changes
Our Privacy Policy may get changed or updated as our services develop and improve. Nevertheless, we pledge to respect the rights of IDOT service users. You can always learn about Privacy Policy updates on this page. The most important changes will be delivered to you via e-mail or website notifications, as well as via the IDOTService online chat.