Refunds - FAQs

1. Your order was canceled;
2. Extremely poor quality of service has been provided by your booster (careful investigation by the management will have to be conducted first and after that, we will get back to you with the decision "arbitration tickets");

No, Refunds are not accepted under the following conditions: Completion of Order: Refunds will not be issued once the digital product has been delivered to your game. As the service involves payment to third parties upon order completion, we cannot recover these funds for refund purposes. By using our service, you agree that no refunds will be provided for any payments made through PayPal or any other payment service if the order has been completed or delivered.

Simply message us via Live Chat with your request for a refund, including your registered email and order ID, and our customer support team will assist you.

Refunds are processed instantly if you choose to return the funds to your IDOTService Wallet. However, if you opt to refund to your original payment method, it may take between 1 and 14 business days for the money to reach your bank account (if you paid by card). The exact time depends on the payment system, and IDOTService cannot influence this process.

No, we do not accept refunds made through the PayPal Refund system (Case). Refunds must be processed by our customer support team. Requesting a refund through PayPal is against our Terms & Conditions and Refund Policy, which you agreed to before using our service. Such actions may result in restrictions or actions against your account and will be fought with legal evidence through the PayPal system.